Terms & Conditions

Terms & Conditions

 

Privacy policy

DOGGIEJAMA guarantees that any information submitted by the buyer on our website www.doggiejama.com will be used solely for the purpose of completing the transaction, delivering the product and addressing any customer service issues. Your personal details including name, address, phone number and email address is never shared, sold or otherwise DOGGIEJAMA.

 

Order

Select the appropriate colour and size and then click the "Add to Basket" button located at the bottom of the *Buy DoggieJama* page, below the Sizing chart . You will then arrive at the shopping cart page where you can review your purchase and subtotal. Click "Continue Shopping" to return to the Product Option. Click "Proceed" to fill out the quick order form and submit your order. Click "cancel" to empty your shopping basket to cancel your order.

 

When you order the shopping cart automatically presents you with the freight options and cost of the total weight of your order, depending which country the order is being delivered to.

 

We will contact you by email within 1 business day to confirm your order (size, colour and payment)

 

We also accept Order by Mail.

 

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Payment

All prices listed are in Australian Dollars and are inclusive of any Australian Goods and Services Tax (GST).

Australian orders can be paid by Cheque, Money Orders, Direct Deposit or PayPal. We will email our bank details to you within 24 hours from ordering.

All Cheques and Money Orders must be in Australian Dollars (AUD) and are to be made payable to:

DOGGIEJAMA
PO Box  945
Baulkham Hills NSW 1755
Sydney, Australia

 

International orders we accept PayPal payments only.

 

Delivery time, please allow 10 - 18 days.

 

Custom made orders take an additional 1 week.

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Return/Exchange

We encourage you to measure your pet as accurately as possible. Please note we cannot accept returns that are the wrong size/ colour/ suitability. If in doubt, always choose size up.

 

DOGGIEJAMA is happy to replace any product that is faulty or damaged.

 

1. A request for a Return/Exchange must be done by e-mail notification to: sales@doggiejama.com within 10 days of your order being dispatched from our warehouse.
2. The item must be in original packaging, unused, unwashed = quality like new.
3. To begin, you send the item to the address:

   DOGGIEJAMA
   PO Box  945
   Baulkham Hills NSW 1755
   Sydney, Australia

   Please ensure you include the explanation, your invoice number and  a note specifying the replacement size or colour required.

4. You will receive the confirmation email once the return item arrives at our warehouse.

 

After we receive the product and inspect the fault, replacement item will be sent back to the customer through   Australia Post at DOGGIEJAMA's cost.  We cannot guarantee colour availability.

 

If order is despatched by Registered Post, you will be contacted by email with mailing date and Registered Post Number for tracking purposes.

 

We work hard to process returns as quickly as possible. Please contact us if replacement item is not received within 2 weeks.

 

Regret your purchase: If you regret your purchase before we have shipped it, we will be able to give you a full refund including shipping costs. If we already shipped the goods, shipping cost is not refunded, only the product price.

 

Return exception: Sorry we cannot accept returns on Custom made DoggieJamas.

 

Be sure to read our policies above thoroughly.